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Talk To Retrobet Casino Support Now

Warm and ready around the clock, our team takes live chat, e-mail and phone calls from New Zealand players, with a human answering within minutes.

Reach Support Now 18+ only, 45x wagering applies

Paid out today

817,892 NZ$

5,518 Players online now

ALSI-547283 issued by Anjouan Offshore Finance Authority

22-minute average withdrawal time, up to NZ$27,000 per transaction

128-bit SSL encryption, audited by Gaming Laboratories International

Your Question Is Waiting

Retrobet Casino Answers By Chat, Mail Or Phone

The moment a bonus code fails or a deposit sits still, one of these three lines will sort it.

Fast Answer, No Hold

Best for a quick answer while you play, since chat sits open in the same window and a first reply usually lands in three minutes at any hour.

Open Chat

When It Needs Detail

Send the details of a bonus dispute or a document query to [email protected] and expect a written answer within twelve hours, day or night.

Write Now

Pick Up A Phone

Call +64 9 741 4136 (NZST) for a locked account or a stalled withdrawal, and a person picks up in about one minute round the clock.

Call Now

When You Need A Local Line

New Zealand Support, Phone And Safeguards

At the hour you want a local voice and NZST timing, these six facts belong beside the phone.

Reaching Us

NZ Phone+64 9 741 4136

Support ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-547283

Safety Help

Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Details Ready Before Contact

Settle in, and take a moment to gather the following before you reach out to the team.

Your login email address
The payment method you used
A clear photo of your ID
Your recent transaction reference
A short note of what went wrong

Right Desk First

Which Address Fits Your Problem?

That quiet fear of a message lost in the wrong inbox fades once each address has one clear owner.

Account Desks

General support and gameplay questions[email protected]

Verification and document checks[email protected]

Money Desks

Deposits, withdrawals and payouts[email protected]

Other Desks

Complaints and escalations[email protected]

Privacy and personal data requests[email protected]

Business and partnerships[email protected]

Behind Retrobet Casino

When You Want To Know Who Runs The Site

Mid-play, a nagging doubt about who holds the licence clears once the registered company is visible.

The Company

Legal nameRetrobet Casino LLC

Company number632962 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-547283

Written Contact

Support email[email protected]

Response Clock

Around The Clock, But Not All Equally Fast

However late it is in Auckland, this block tells you how long each channel is likely to keep you waiting.

Live Chat

Chat hoursAvailable around the clock

Chat first reply3 minutes

TimezoneNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+64 9 741 4136

Phone waiting time1 minute

Sort It Out Tonight

Quick Answers Before You Write

The moment a small question lands at midnight, these answers save you a wait.

trustDo I need to give my password to prove it's me?+

Your registered email address is all the desk needs, so keep it handy. Nobody here will ever ask for your password, and any message that does is not from us. Add the last four digits of a payment method if the matter is about a deposit.

trustCan I get help in a language other than English?+

When your shift ends late, you can still be served in English, German, Finnish or Norwegian. Live chat and email handle all four through the night. Phone lines answer in English at any hour.

trustCan I ask for a copy of my personal data?+

Once a request lands in the privacy inbox, the team confirms what is held and how to act on it. You can ask for a copy of your data or for its deletion. Replies usually arrive within twelve hours of sending.

trustWhen is support actually there to answer me?+

Any hour in New Zealand suits the support team, whether that is 3am on a Tuesday or lunchtime on Sunday. Chat replies inside three minutes, phone inside one minute. Email sits at around twelve hours overnight.

trustWhat if my documents are taking longer than expected?+

If your documents are clear and match your details, checks usually finish within four hours. Blurred photos or mismatched addresses slow the desk down. You will get word at your registration email the moment it clears.

trustDo I need to explain why if I want my account closed?+

Your account can be closed whenever you decide the time is right. A short chat or email to the service address starts it, and the desk confirms in writing. Any remaining balance comes back to you under our payment terms.

Frustrated And Waiting

Escalation After A Disputed Answer

Most evenings, the team resolves concerns quickly, and when that falls short, this route keeps everything fair.

Dates And Reference Numbers

One quiet moment on a weekday, send the full story to [email protected], with dates, amounts and any reference numbers, and the team reviews it as a written record.

Read The Reply Carefully

Within 12 hours, a reply lands in your inbox, so check the registration email address and read the answer closely before deciding on your next step.

Ask For A Manager Review

If the reply still leaves you unsatisfied, ask for a manager to review the same file, and a senior member of the team examines the decision afresh.

Your Right To Escalate

When the internal route closes without a settlement, you may put the matter to the Anjouan Offshore Finance Authority, the regulator listed on this site.