Limits You Choose

Set Your Own Limits with Retrobet Casino

Only for players 18 and over, and every account carries deposit and loss limits, session reminders, cooling-off periods and self-exclusion.

Set a Limit

ALSI-547283 issued by Anjouan Offshore Finance Authority

Four Essentials

The Essentials in Four Lines

The essentials sit in one short table, so nobody has to search the terms for the basics.

Minimum age18+

LicenseALSI-547283, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Choosing a Brake

What You Gain by Capping Your Play

Retrobet Casino places these controls inside every account, so nobody has to ask permission to use them.

Planning Ahead

Caps how much you can add to the account over a chosen span of time. Switch it on at sign-up, while your budget is still a decision rather than a reaction.

Set Your Ceiling

Stops further play once losses in a set span reach the figure you chose. Useful when a session is meant to be leisure, not a chase.

A Nudge on Time

Shows a notice of how long you have been playing. Turn it on if time tends to slip past you during a session.

Pause the Play

Takes a break of a period you choose, during which the account cannot be used for play. Reach for it when you want distance without leaving for good.

A Clean Stop

Blocks your access to the casino for a stretch you select, and it is set here in the account. Choose it when a pause no longer feels like enough.

Two Minutes In

Set a Limit Before You Spin

Nothing here needs a phone call, so a cap can be in place before the next session.

Your Details First

Sign in with your email address and password, then open the settings area behind your name. Check that the details shown are yours before going further.

One Listed Area

Look for the responsible gambling area within those settings. Every tool from deposit caps to exclusion is listed there in one place.

One Tool to Begin

Decide whether you want a cap on deposits, a cap on losses or a check on session length. Pick the one that answers the worry you actually have.

Confirming the Figure

Save the choice and then look again at the account to confirm the figure appears as you set it. If it looks wrong, adjust it while you are still thinking clearly.

A Day Off Versus Months Away

Set a Few Hours Off. The cooling-off option in your account holds play for hours or days you choose. Set it before you stake anything, and deposits and spins stay closed until the break lifts.

Certainty for the Long Haul. The self-exclusion setting closes your account access for up to 2 years, and it cannot be lifted early once it starts. It sits beside the other tools, and play and deposits stay shut for the whole term.

Where Do You Go to Stop? New Zealand keeps no national self-exclusion register, so the account itself is where the stop is set, from the settings area and for up to 2 years. Outside the casino, the Gambling Helpline Aotearoa answers at any hour.

Three Names to Know

Call Someone Who Listens

Talking is part of the same calm care we build into your account settings.

Gambling Helpline Aotearoa

The Gambling Helpline Aotearoa takes calls day or night from players and from family members, free of charge and without your name attached. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support come from the Problem Gambling Foundation, which runs 18 clinics nationwide and talks with family members too on weekdays. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa sets out plain information on what harm looks like, everyday tips and a local support finder, for players and their families. safergambling.org.nz

Notice the Shift in Your Play

Your account's limit and pause tools are the first step once these shifts appear, and noticing them early keeps the choice in your hands. Set a cap before play rather than after a loss.

Read these slowly and see whether any of them describe your week.

Chasing a loss with a bigger stake
Playing past the point you planned
Hiding your play from people at home
Borrowing money to keep going
Spending bill money on spins
Feeling flat until the next session
Telling yourself one more will fix it

Short answers

When You Want the Play to Wait

Straight answers on pausing, on ending a self-exclusion and on asking for help nearby.

What does a short break do to my Retrobet Casino account?+

A cooling-off period locks your account for the stretch you chose, so deposits and play wait until it runs out. You pick the length in the account and nothing else changes; your balance and details stay exactly as they were.

Can I end a self-exclusion early if I feel fine now?+

No. A self-exclusion runs for the whole period you picked and stays in place even if you change your mind. Treat that as the point of the tool: the decision is made once, while you are thinking clearly, and it holds.

Where can a family member get advice about my gambling?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, and the Problem Gambling Foundation offers counselling and peer support to whānau. Safer Gambling Aotearoa also explains the signs of harm for families; the contacts sit beside this text.

How do I change a deposit limit I set last week?+

Go back to the same limits section of the account and choose a new figure there. Your existing cap stays until that change is saved, so a lower number is the simpler move if you want less room, not more.

Who do I contact to close my account permanently?+

Write to [email protected] and ask for the account to be closed; support answers at any hour. A closure is final, so if you only need breathing room, a cooling-off period or self-exclusion may fit better.