Three things we check

A verified Retrobet Casino account pays out without waiting

Every licensed casino has to confirm who its players are, and ours takes up to 4 hours once your documents arrive.

Start the check

ALSI-547283 issued by Anjouan Offshore Finance Authority

Clear answers

Read the six lines before you upload

After these six lines you will know exactly who is asking and how long you wait.

Who checks

Retrobet Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-547283

How long

4 hours

Mandatory timing

Before the first withdrawal

Questions email

[email protected]

Minimum age

18+

Get it right first time

The first-try route through verification

These four steps settle how soon your documents pass and your payout leaves.

What is still missing

Opening the verification area shows you what is still missing, so read the list before you touch a single file. Anything already accepted stays greyed out.

Why did my photo fail?

Photograph your proof of identity flat on a table in daylight, with all four corners inside the frame. Glare and shadows are the two reasons copies bounce back.

Cover the middle digits

Showing a card means both sides, with the middle digits covered and your name still readable. Skrill, Neteller and POLi need no card image at all.

How long will it take?

Four hours is the outer limit, and the count starts when the last clear copy lands. Watch your inbox, because one blurred page restarts the wait.

What we accept

Papers, purposes and copy quality

Nothing here is a trap: each paper answers one question, and you will see the answer before you upload.

Proof of identity

ConfirmsYour name, face and birth date

Copy showsAll four corners, in date, unedited

Proof of address

ConfirmsWhere you actually live

Copy showsYour name, full address, current date

Payment card photograph

ConfirmsThe card is yours

Copy showsBoth sides, middle digits covered

Four Moments Ahead

When a Check Is Waiting for You

Here a check is a short stop on the way, never a surprise at the end.

Same Person, Different Spelling

The moment your name or address differs from a document, the check is flagged and we ask for proof of identity and proof of address.

Your First Cashout Request

On your first cashout request, we confirm who you are before any money leaves, so we ask for the same three papers at once.

An Amount That Stands Out

At a point when a transaction sits far above your usual pattern, we look closer and may ask for source of funds proof.

Cleared as an Adult Player

Whenever a profile looks younger than it should, we pause and ask for proof of identity to confirm you are 18 or older.

Routine Check, Not an Accusation

From the day we opened in 2015, our Anjouan Offshore Finance Authority licence has required us to know where player money comes from. Terms ALSI-547283 set that rule, and the check is routine for every player, never a hint that you did something wrong.

Depending on the case, one or two of the following documents settle the question.

Bank statements, recent pages
Payslips from your employer
A tax return summary
Savings account records
A letter on pension income

Fix It and Send It Again

A Document That Still Counts. Address papers lose their value quickly, so an old bill no longer shows where you live today. Grab a bill dated this month Swap it for a bank letter

Replace the Expired One. An expired card proves nothing about who you are now, so we cannot accept it as proof of identity. Renew your passport or identity card Photograph the new one clearly

A Picture We Can Read. A corner of the page or a glare across the photo hides the details we must read to approve you. Lay the paper flat in daylight Fit all four edges in frame

Six answers, plainly put

Settle these before the payout desk

Straight talking suits us, so here is the short version of how Retrobet Casino handles identity checks.

My driver licence photo was rejected, what now?+

Rejections usually come down to glare, a cropped edge or a corner folded over the face. Retake the shot in daylight, lay the document flat and keep all four corners inside the frame. One clean replacement through the verification email address clears it.

How long does a check take once I have uploaded?+

Four hours is our working figure, counted from the moment your last file lands in our inbox. Most sets finish well inside that window because we review them in the order they arrive. If something is unreadable we write back the same day rather than let it sit.

Why is the casino asking where my money came from?+

Source of funds sits in our licence conditions as a routine anti-money-laundering step, and it is asked of players in every market we serve. Nothing about it suggests wrongdoing on your part. A payslip, a bank statement or a sale notice is normally enough to close it.

Are the documents I send kept private?+

Every file travels over 128-bit SSL and is seen only by the team that clears checks. Our privacy team answers any question about your records at [email protected]. The regulator, the Anjouan Offshore Finance Authority, expects us to hold that standard.

Can I withdraw first and send papers later?+

No. The licence issued to Retrobet Casino LLC requires a cleared account at the latest before the first withdrawal leaves. We may also ask at sign-up or at your first deposit, so having the three papers ready saves a pause later.

Do phone photos of my passport work?+

Yes, provided the whole page is sharp, unedited and free of shadows. Every corner should sit inside the frame and no fingers should cover the photo strip. Screenshots and scanned printouts are turned down, so snap the physical document itself.